Public Service Hall – State Services in One Space
The Public Service Hall will begin issuing judgements on a vehicle’s legal status in the near future, Public Service Hall executive director Soso Giorgadze told BusinessPartner.
The Public Service Hall serves more than 20,000 people a day through its different branches, and provides more than 450 services.
According to the Public Service Hall Director, the number of services will further increase. The Public Service Hall constantly cares for improving service quality, he said. ‘The more business relations are developed in the country, the more people need new services.
This means that more time is required, and our objective is to supply various services as soon as possible within the same space. Therefore, the number of services constantly grows at the Public Service Hall. Moreover, we have started providing not only public sector services, but also private sector services.
For instance, we know that citizens who plan to register real estate may also need insurance. We cooperate with private insurance companies and offer insurance services in the same space. We offer any service available in the private sector. The private service providers are selected by auction”, Giorgadze said. The Public Service Hall, which issues certificates on criminal records, besides the Interior Ministry, will also issue a reference on vehicles legal status. In the near future, the Public Service Hall will provide the services of several other state offices too, Giorgadze noted. “In the near future, we will introduce one more Interior Ministry service: reference on vehicle legal status, namely, a reference on whether a vehicle is registered to a legal entity or physical body, previous owners and so on.
Moreover, besides a certificate on someone’s criminal record, we also issue information on border crossings. We cooperate with the Interior Ministry in an active fashion. Moreover, we plan to introduce new services for other state offices. I cannot name them, because preparatory work is being carried out, and no date has been specified yet for launching these services. However, I can assure you that the Public Service Hall will add the services of several other state offices”, Giorgadze said. As for the accessability of Public Service Hall services all over Georgia, Giorgadze explains that this objective will be achieved through expanding different branches, as well as the so-called public centers. At this time, a Public Service Hall is being built in Bolnisi, Gardabani and Kareli. The network unites 22 branches and 71 public centers all over the country, and in practice they provide all sorts of services at the Public Service Hall. Moreover, based on the needs of the local population, these centers also provide services such as banking and notary services.
The network also gives space to the National Enforcement Bureau and the municipalities. E-Libraries function at all these centers, as well as conference halls equipped with high technology equipment. “All these efforts are to make our services accessible to all citizens despite their residential places; be it in the highland regions, frontier settlements, territories populated by ethnic minorities, and so on.
Our objective is to provide high quality and attainable services everywhere like at the Tbilisi-based Public Service Hall. Quality is part of our mission, and we constantly improve it. Our objective is that our citizens save money and time while receiving their required services. It should be comfortable for them to access all our services in the same space”, Soso Giorgadze noted.