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Best Innovative Service – Georgia’s 112 Service Wins among 82 Countries

Best Innovative Service – Georgia’s 112 Service Wins among 82 Countries

The 112 department of the Interior Ministry of Georgia has won an award among 82 countries for the third time for its contribution to saving lives, the Georgian Interior Ministry reports.

On April 6 at the annual award ceremony of the European Emergency Number Association (EENA) the 112 service of Georgia was recognized as the best service in the nomination of innovative service with SMS and video calls.

The 112 department of the Interior Ministry has been working on establishing innovative services and alternative communication channels on permanent basis. It is of crucial importance that any person in Georgia be able to connect the 112 service. To this end Georgia’s 112 department  introduced SMS and video call services in 2015.

The new service enables blind citizens to independently contact the urgent assistance joint number. SMS and video call services are available for 24 hours. The service is free of charge and it covers the whole territory of Georgia. Operators skillful at sign language receive the notifications to the 112 service.

To apply the service, the preliminary registration is required at www.112.ge.

The project was implemented by support of the UN development program (UNDP) and the Swedish Government, in accordance with the EU standards.

EENA conducts the award ceremony in various countries on annual basis. Special awards are transmitted to specific bodies and organizations, dispatchers and emergency situation management centers that are actively involved in the joint emergency number (112) service improvement and perception expansion efforts.

The awarding ceremony in Prague was attended by more than 600 delegates from 82 countries, including urgent assistance experts, European Parliament members, representatives of international organizations and associations.

After the completion of the ceremony the invited guests visited an exhibition to see cutting-edge technologies and achievements in the field of urgent assistance.

Georgia joined EENA on September 3, 2013.